International Journal of Medical Informatics
Volume 79, Issue 6 , Pages e126-e134 , June 2010

Scenarios to capture work processes in shared homecare—From analysis to application

  • Maria Hägglund

      Affiliations

    • Centre for eHealth, Uppsala University, Akademiska sjukhuset 82/1, SE 751 85 Uppsala, Sweden
    • Corresponding Author InformationCorresponding author.
    • ,
  • Isabella Scandurra

      Affiliations

    • Centre for eHealth, Uppsala University, Akademiska sjukhuset 82/1, SE 751 85 Uppsala, Sweden
    • ,
  • Sabine Koch

      Affiliations

    • Centre for eHealth, Uppsala University, Akademiska sjukhuset 82/1, SE 751 85 Uppsala, Sweden
    • Department of Learning, Informatics, Management and Ethics, Karolinska Institute, Stockholm, Sweden

Received 1 November 2007 ,Revised 3 July 2008 ,Accepted 9 July 2008.

References 

  1. Lind L, Sundvall E, Karlsson D, Shahsavar N, Åhlfeldt H. Requirements and prototyping of a home health care application based on emerging JAVA technology. Int. J. Med. Info. 2002;68(1–3):129–139
  2. Andersson A, Hallberg N, Timpka T. A model for interpreting work and information management in process-oriented healthcare organisations. Int. J. Med. Info. 2003;72(1–3):47–56
  3. Bricon-Souf N, Anceaux F, Bennani N, Dufresne E, Watbled L. A distributed coordination platform for home care: analysis, framework and prototype. Int. J. Med. Info. 2005;74(10):809–825
  4. A. Andersson, B. Beck-Friis, M. Britton, P. Carlsson, I. Fridegren, C.J. Fürst, P. Strang, A. Willman, M. Miller, Advanced home health care and rehabilitation (in Swedish): The Swedish Council on Technology Assessment in Health Care, ISBN 91-87890-61-5, 1999. Report No.: SBU-report 146.
  5. Paquette-Warren J, Vingilis E, Greenslade J, Newnam S. What do practitioners think? A qualitative study of a shared care mental health and nutrition primary care program. Int. J. Integr Care. 2006;6(9 October):
  6. Kammersgaard J. Four different perspectives on human computer interaction. In:  JPaL Keller editors. Human-Computer Interaction. Cambridge: Prentice-Hall: University Press; 1990;
  7. Berg M, Langenberg C, Berg Ivd, Kwakkernaat J. Considerations for sociotechnical design: experiences with an electronic patient record in a clinical context. Int. J. Med. Inform. 1998;52(1–3):243–251
  8. Berg M. Patient care information systems and health care work: a sociotechnical approach. Int. J. Med. Inform. 1999;55(2):87–101
  9. Kaplan B. Evaluating informatics applications—some alternative approaches: theory, social interactionism, and call for methodological pluralism. Int. J. Med. Inform. 2001;64(1):39–56
  10. Kaplan B, Farzanfar R, Friedman RH. Personal relationships with an intelligent interactive telephone health behavior advisor system: a multimethod study using surveys and ethnographic interviews. Int. J. Med. Inform. 2003;71(1):33–41
  11. Aarts J, Peel V, Wright G. Organizational issues in health informatics: a model approach. Int. J. Med. Inform. 1998;52(1–3):235–242
  12. Beuscart-Zephir MC, Anceaux F, Crinquette V, Renard JM. Integrating users’ activity modeling in the design and assessment of hospital electronic patient records: the example of anesthesia. Int. J. Med. Inform. 2001;64:157–171
  13. Brender J, McNair P. User requirements in a system development & evaluation context. Stud. Health Technol. Inform. 2000;77:203–207
  14. Kinzie MB, Cohn WF, Julian MF, Knaus WA. A user-centred model for Web Site Design: needs assessment, user interface design and rapid prototyping. J. Am. Med. Inform. Assoc. 2002;9(July/August (4)):320–330
  15. Brender J, McNair P. User requirements specifications: a hierarchical structure covering strategical, tactical and operational requirements. Int. J. Med. Inform. 2001;64(2–3):83–98
  16. Berg M, Toussaint P. The mantra of modeling and the forgotten powers of paper: a sociotechnical view on the development of process-oriented ICT in health care. Int. J. Med. Inform. 2003;69(2–3):223–234
  17. Supporting informality: team working and integrated care records. In:  Hardstone G,  Hartswood M,  Procter R,  Slack R,  Voss A,  Rees G editor. Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work 2004. Chicago, Illinois, USA, November 06–10. ACM Press; 2004;
  18. Crabtree A. Talking work: language-games, organisations and computer supported cooperative work. Comput. Support. Cooperat. Work (CSCW). 2000;9:215–237
  19. Hughes John A, Randall Dave, Shapiro Dan. From ethnographic record to system design. Comput. Support. Cooperat. Work (CSCW). 1993;1:123–141
  20. Berg M. Medical work and the computer-based patient record: a sociological perspective. Methods Inf. Med. 1998;37:294–301
  21. Miettinen RMH. Articulating user needs in collaborative design: towards an activity-theoretical approach. Comput. Support. Cooperat. Work. 2002;11:129–151
  22. Johnson CM, Johnson TR, Zhang J. A user-centered framework for redesigning health care interfaces. J. Biomed. Inform. 2005;38(1):75–87
  23. Scandurra I, Hägglund M, Koch S. From user needs to system specifications: multi-disciplinary thematic seminars as a collaborative design method for development of health information systems. J. Biomed. Inform. 2008;41(4):557–569
  24. Nardi BA. The use of scenarios in design. SIGCHI Bull. 1992;24(4):13–14
  25. Go K, Carroll JM. The blind men and the elephant: views of scenario-based system design. Interactions. 2004;11(6):44–53
  26. Benyon D, Macaulay C. Scenarios and the HCI-SE design problem. Interact. Computers. 2002;14:397–405
  27. Bødker S. Scenarios in user-centred design—setting the stage for reflection and action. Interact. Computers. 2000;13(1):61–77
  28. S. Koch, M. Hägglund, I. Scandurra, D. Moström, Old@Home—Technical support for mobile closecare, Final report; November 2005. Report No.: VR 2005:14.
  29. I. Scandurra, M. Hägglund, S. Koch, Visualisation and interaction design solutions to address specific demands in Shared Home Care In: R.H. Arie Hasman, Johan van der Lei, Etienne De Clercq, Francis Roger-France (Eds), Ubiquity: Technologies for Better Health in Aging Societies—Proceedings of MIE2006, Amsterdam, IOS Press, 2006 p. 71–76.
  30. Towards a virtual health record for mobile home care of elderly citizens. In:  Koch S,  Hägglund M,  Scandurra I,  Moström D editor. MEDINFO 2004-11th World Congress on Medical Informatics. San Fransisco, USA, September. Amsterdam: IOS Press; 2004;
  31. Lave J, Wenger E. Situated Learning: Legitimate Peripheral Participation. Cambridge, UK: Cambridge University Press; 1991;
  32. Beyer H, Holtzblatt K. Apprenticing with the customer: a collaborative approach to requirements definition. Commun. ACM. 1995;(May):
  33. Vicente KJ. HCI in the global knowledge-based economy: designing to support worker adaptation. ACM Trans. Comput.-Hum. Interact. 2000;7(2):263–280
  34. Kjeldskov J, Graham C. A Review of Mobile HCI Research Methods. Mobile HCI. Udine, Italy: Springer-Verlag; 2003;
  35. Johansson N, Sandblad B. Efficient IT support in home care services. Experiences From the VIHO Project. Department of Information Technology at Uppsala University; 2005;
  36. Scandurra I, Hägglund M, Koch S. Application of the Multi-Disciplinary Thematic Seminar Method in Two Homecare Cases—A Comparative Study. Gothenburg: Medical Informatics Europe (MIE); 2008;

PII: S1386-5056(08)00122-6

doi: 10.1016/j.ijmedinf.2008.07.007

International Journal of Medical Informatics
Volume 79, Issue 6 , Pages e126-e134 , June 2010

Article Tools

* Image Usage & Resolution